This year will be different due to COVID-19. Most Pride marches have been called off to prevent further spread of the disease, and while there are plenty of fantastic events taking place online, the absence of Pride as a physical presence this year is very strange indeed. It’s a big loss for the community, particularly at a time when lockdowns have hit LGBTQ+ people particularly hard.

Why Pride still matters today

The biggest misconception people outside (and inside) the LGBTQ+ community have about Pride is that it’s a big party. It’s easy to see why. These days many marches feel more like a carnival than a protest. However this ignores the true history and purpose of Pride. Pride started as a riot and has always existed to protest and push for progress and change (and yes, to celebrate the progress we’ve made).

Pride matters today because the LGBTQ+ community still faces big challenges, at home and abroad. It’s still the norm for LGBTQ+ people to be bullied, and too many people still die by suicide. The rights of the trans* and non-binary community are continuously under attack and far from secure. And there are still 70 countries around the world where homosexuality is illegal, and 12 where homosexuality carries the death penalty. There is lots of work to do, and plenty to still protest.

Pride also does not exist within a vacuum. As a community we need to recognise that some parts of our community have made progress, but left other parts behind. The Black Lives Matter movement is just as important in the LGBTQ+ community as it is within wider society, and this year many Pride marches have evolved into Black Trans Lives Matter marches, with more in common with the first Pride marches in the 1970s than with the Pride parties of the last decade.

How brands can be allies

Most members of the LGBTQ+ community want brands to support us. However what is really needed and appreciated is authentic support, rather than virtue signalling. COVID-19 will lay bare this distinction. This year, it will be clearer than ever which brands genuinely supported the LGBTQ+ community, and which were doing so for some free advertising at Pride.

Being a true ally to the community means supporting LGBTQ+ causes when times are tough. If you’re a brand that usually spends big on sponsoring floats in Pride marches, but then pulls all budget out of Pride because marches are cancelled, it becomes pretty clear that this support wasn’t genuine.

The same goes for those rainbow logos. It’s nice when a brand changes its logo to include a rainbow, but what does it actually mean? If it’s not backed up by actions, it’s an empty gesture, and you’ll be called out pretty quick.

Listen to queer voices

Brands who want to authentically support the LGBTQ+ community need to listen to queer voices. The best place to start is with your own workforce, and this is why company Pride groups are so important. Action should be led by members of the LGBTQ+ community, and brands should then leverage their resources and platform to make these voices heard.

Brands should also put queer creators front and centre. Does your brand want to do something that authentically supports the black trans community, for example? Then write the cheques and pay for black trans content creators to help you create campaigns and shape your actions. Doing the right thing usually isn’t free, but building a brand that fights for causes alongside its customers is worth its weight in gold.

Pride is more than just a month

There’s a running joke on social media that as soon as Pride month ends, brands immediately ditch the LGBTQ+ community. It’s all tied up in the idea that brands never really cared, and it was all to sell a few more rainbow T-shirts.

If your brand truly wants to support its LGBTQ+ workforce, advocates, and customers, it needs to do so all year. As someone who volunteers with an LGBTQ+ network helping with brand partnerships, I can tell you we’re always way too busy in June, and never busy enough during the rest of the year. PR and marketing folks love to link activity to specific days and months, but this is one of those cases where you don’t need to wait for June to do something positive for the queer community.

How to support the LGBTQ+ community all year long

When it comes to your brand, here are some simple ways to make sure your support for the LGBTQ+ community is authentic:

• Make it last after Pride month ends, and explain what you do to support LGBTQ+ people all year. That might be your policies for employees, or the causes you put your weight behind.
• Build from the ground up, starting with your LGBTQ+ employees. Your Pride group should lead on how your brand can engage with and support their community.
• Support queer talent, whether that’s with the influencers you engage with or the media you pitch to. Again, don’t stop talking to them at the end of June.
• Donate time and money to community groups on the ground doing great work. If your brand can’t make an impact directly, work with and empower activists who can.
• Be ready to defend your position. There will always be trolls on the Internet and those that take issue with a pro-LGBTQ+ position. A true ally needs to stand up and keep re-affirming their support even in the face of criticism.

Pride matters deeply to most members of the LGBTQ+ community, which is why it’s so disappointing when brands see it as a sales or marketing tool. Authentic support is hard, but as consumers make it increasingly clear that they want to buy from brands that align with their values, it’s worth getting right. As Pride month draws to a close in this unusual year, brands have an opportunity to step up and show that even without the party, Pride matters all year.

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Andrew Rogers is an Account Director at Allison+Partners.

 

Our research team conducted a survey in 2019 for our client Dignity Health that highlighted the health and happiness benefits of pet companionship. The survey of more than 1,000 Americans found 88% of pet parents said their pet had helped improve their mental health. Pets can provide the emotional support people may need in times of stress or uncertainty – whether you’re in the hospital recovering from an illness or stuck at home in the middle of a global pandemic. The survey also found:  

• Pets are good for the soul – 95% of pet parents said their pet made them a happier person.   
• Pets are good listeners – 62% of pet parents said their pets are always there to listen to them when faced with a problem – only 38% said the same about their significant other… 
• Pets make us better people – More than one third (38%) of pet parents said their pet taught them skills that helped them improve their personal relationships.  
• Pets keep us healthy – 81% of pet parents said they felt their pet made them a healthier person. 
• Pets help us heal – 85% of pet parents who had a major health issue said their pet helped them feel better.   

This year’s been ruff (pun absolutely intended), but I am so grateful for Luci. She forces me to go outside for some fresh air when I have a bad day. She gives me an excuse to call my sister twice a day to show her just how cute she is being while doing absolutely nothing. Most importantly, she’s there. Every minute of every day, your pet is your companion, and all they want is for you to give them love (and treats).  

Many of us will eventually return to some form of our previously hectic schedules, and some pet parents may feel like they no longer have time to care for their dog or cat. My hope is that foster parents will ultimately give their temporary house guests a fur-ever home. 

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Jessica Peraza is an account director at Allison+Partners in the Phoenix office. She focuses on community and media relations strategies for consumer clients and specializes in reaching Latino audiences. 

Transform Your Events Strategy

Many large-scale events, including Apple’s WWDC, Web Summit’s Collison Conference, and Cannes Lions, have digitally pivoted. Online events allow people to tune in from anywhere across the globe without travel expenses. According to the Web Summit CEO, digital events have been so successful that the future will consist of hybrid events featuring online and in-person elements. You have a unique opportunity to position clients as thought leaders because they can speak directly to a large audience, compared with in-person conferences. Therefore, you should tailor the client's messaging to resonate with a wider net of people who might be interested in broader trends.

Online events can also help maximize your digital strategy. You can use keynote or panel videos to create easily digestible and shareable clips on Instagram stories and TikTok and reach new audiences that may have not tuned into the event. You can apply the same strategies to company-wide events that were planned for the year and create hybrid elements that enforce social distancing but keep everyone engaged. Consider dynamic online tools to bring people together virtually, such as digital reality for immersive experiences, along with these effective strategies to elevate digital events. 

Build Relationships with New Reporters

Even though the mainstream news cycle changes rapidly and it’s important to be mindful of pitching sensitive topics, trade reporters are interested in receiving the sector-focused perspective and news updates. Take a look at media covering your client's industry and reassess if there are new reporters to introduce yourself to and offer unique commentary with a sector-focused spin.

It’s also important to consider how your client's brand or executives can add value to the business leaders and media at this point. Resist taking advantage of the global pandemic, and ensure you share helpful thoughts that can positively impact a certain industry. If you have the right expertise, now is the optimal time to distribute it to a world and media hungry for meaningful solutions.

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Rachel Busch is a Senior Account Executive in the Corporate and Public Affairs practice at the agency. She focuses on external communications and media relations strategies for global technology accounts. 

Fixing social injustice in beauty

Sephora, which drew criticism last year for racially profiling Black shoppers, was the first major retailer to sign the 15 Percent Pledge challenge. Its chief merchandising officer explained Sephora’s participation as the “right thing to do for our clients, our industry and for our community.” In addition to stocking 15% of shelf space to Black-owned brands, Sephora Accelerate will now focus on women of color. Sephora Accelerate is a more than half-year-long program dedicated to building a community of innovative female founders in beauty through a business bootcamp, mentorship, and grants and funding. On Demo Day, founders have the opportunity to present their company to industry experts, investors and senior-level Sephora leaders. Sephora continues to follow through with action on social media by featuring the Black entrepreneurs behind the new Black-owned brands they will welcome to its shelves. 

And that’s not all. Shoppers can use their Beauty Insider rewards points to donate to the National Black Justice Coalition (NBJC), an organization dedicated to the empowerment of Black LGBTQ/SGL people, including people living with HIV/AIDS, with the mission to end racism, homophobia, and LGBTQ/SGL bias and stigma. Recently, Sephora announced its partnership with the National CARES Mentoring Movement and hosted an Instagram live on June 18 for followers to learn more about the organization and how to better support and empower Black children and communities. 

This year, beauty brands across the industry publicly honored Juneteenth (June 19) as a moment to take a stand against racism. Many brands offered their employees the day off, but some took an educational approach.. Glossy.co shared that The Estée Lauder Companies invited Dr. Peniel E. Joseph, a scholar of race, democracy and civil rights, to speak to it about inclusion and diversity in addition to making June 19 a permanent holiday.

Pledge action through donations

Glossier, a millennial favorite that gained rapid popularity through its mission to celebrate natural beauty, in May announced through Instagram its commitment to support the Black community.

“We will be donating $500,000 across organizations focused on combating racial injustice: Black Lives Matter, The NAACP Legal Defense and Educational Fund, The Equal Justice Initiative, The Marsha P. Johnson Institute and We The Protesters,” it said.

Glossier also pledged to allocate an additional $500,000 in grants to Black-owned beauty businesses. On June 11, the brand followed through and announced a plan of action for its $500,000 grant initiative, set up to support beauty businesses in various points in their journeys – pre-launch, early-stage and growth-stage. By supporting and amplifying new leaders, Glossier hopes to help change how the world sees beauty. Beautifully done, ladies!

Indie skin-care brand Kinship, launched its “Direct to Community” initiative, where it will support Black entrepreneurs by selecting five Black-owned businesses in beauty and wellness to each receive $1,000 worth of Instagram and Facebook advertising. Not only will the funds help these brands reach a new audience, but Kinship will also provide creative, business and marketing advice.

Several other big-name beauty brands have also shown their support to #BlackLivesMatter through generous donations. On May 31, Beauty Blender donated 100% of its profits to the Equal Justice Initiative and Honest Beauty donated $100,000 to organizations, including the  NAACP’s Legal Defense and Educational Fund. Anastasia Beverly Hills promised $1 million toward the fight against racism, starting with a donation of $100,000 across various organizations. However, brands that pledge donations must follow through with action.

We must understand that for these actions to be effective, they need to be long-term and permanent. Fortunately, the beauty industry has (slowly) begun its transition into an era of inclusivity. But no matter our gender, ethnicity, or race, it is vital we experience it entirely. 

Donations and raising awareness are important. But, how else can your brand stand behind this push for diversity in the beauty industry? A greater presence in stores, expanding product ranges and diversifying influencers are essential.

Here are three ideas to consider when determining an action plan for your beauty brand:

• Partner with famed makeup artistry schools, such as Make-Up Designory (MUD) and Chic Studios, and raise awareness for Black-owned beauty brands. Aside from providing product in kits, collaborate with Black micro-influencers and offer learning opportunities for future artists to help more students have the opportunity to better learn about and understand Black skin tones and culture. This knowledge will be carried into the future of fashion, bridal and consumer brands when student makeup artists graduate and accelerate their careers.
• TikTok beauty influencer make-up lines are coming; will your brand be a part of it? According to BrandTotal, YouTube and Instagram continue to lead the way in ad spend from cosmetic brands, such as L’Oreal, Maybelline and Estée Lauder, which have spent almost 50% of budget to try to win over younger consumers with Instagram Ads. Yes, Morphe found incredible success with YouTubers Jaclyn Hill, Jeffree Star and Manny MUA. However, Glossy.co deemed TikTok the platform to keep an eye on as it projected the addicting video app to be responsible for introducing the next wave of beauty brand influencers. In fact, it’s already happened. Shanae and Renae Nel (a.k.a. the Nel Twins) launched Gloss Twins after they gained a following of 1.2 million users through dancing and beauty videos.
• Hire Black people. If your brand promotes diversity in its advertising and social content, it should recruit a higher percentage of Black professionals to work as creatives, decision-makers and product developers. Inspired by Sharon Chuter’s demand for brands to take action through #PullUpOrShutUp, shape diverse committees in your organization to ensure your brand is held accountable in fighting for the economic opportunities for Black people.

Let us stand up for inclusivity through beauty and in life. Together we can make a difference – a beautiful one.

Stephanie has more than five years of experience in the beauty industry as a professional makeup artist and runs a premier bridal business. Passionate about makeup and beauty, she strives to bring confidence to others through enhancing the natural beauty that already exists. Here at Allison+Partners, Stephanie is a content marketing manager who offers an abundance of knowledge in community management and engagement, influencer marketing and social media trends.

 

However, words and promises mean nothing if companies forget their pledges after a few months pass.  

This isn’t a campaign to do this month and maybe even next month. Brands need to create long-term, future-facing strategies. Multicultural awareness and marketing must be part of a brand’s permanent strategy.

But the fact remains, brands that go in haphazardly or ham-fistedly can do more harm than good – to themselves and with their audiences. Those who do it well can reap the rewards and make a difference socially. Consumers are 50% more likely to repurchase from a brand and 2.8 times more likely to recommend a brand that uses culturally relevant ads, Marketing Dive noted. 

Brands must be genuine, take a clear stand and get their messaging right, because the American people easily spot pandering and already harbor a mistrust when brands get political, as The Atlantic reported recently. 

“…It has never been clearer than right now that brands aren’t your friend, when social media is awash in videos of riots and humans being assaulted, in the middle of a global pandemic,” it said. “American brands have rushed to show where they stand, but it’s still uncertain what they intend to offer – what they can offer – beyond greater awareness of their existence and a vague sense of virtue.”  

Clearly, brands must do more than just talk. They must take real action even though it may feel like a big leap to jump into sensitive topics, such as racism, especially for brands that haven’t addressed the issues before. Yet, many brands don’t realize they already have the know-how. 

Any campaign worth its salt starts with research and finds a golden nugget that consumers can identify with. The same way advertisers know how to differentiate how to speak to a mother versus a CEO or a B2B client versus a B2C is the same logic that should be applied to speaking to various cultures. It’s listening, doing research and learning consumer behavior so messaging and content resonate. But it’s also making sure you have a diverse workforce that brings to the table a deep understanding of the various cultures and how to connect authentically.  

If you toggle between enough brand websites, you’ll notice that in one way or another they all claim to be engrained in their community or a good community partner. But it’s time for them to – pardon the bluntness – put up or shut up. And not just right now. They need to add long-term multicultural campaigns to their strategies moving forward.  

Not only is it the morally right thing for brands to do, it’s the smart business thing to do.  

“Multicultural consumers make up nearly 40% of the U.S. population,” MarTech Advisor reported. “Yet, only 5% of the total advertising and marketing spends is directed toward them.” 

Research shows time and again, consumers want to feel represented and see people just like them. Why do you think we have so many different Barbies now? It’s time for more ads to be part of the solution – representation for all people! So why don’t more brands get on board? 

Sometimes bringing on multicultural extensions to campaigns can feel like an unreachable thing. Yes, it demands more cultural insights, which in turn also demands diverse account leads who can build strategic campaigns that break through. But like everything else going on right now, the worst thing brands can do is nothing. The best thing brands can do is add multicultural campaigns to their long-term strategies. 

At Allison+Partners, our guiding principle is “Insights into action.” It’s how we kick off every campaign. We work closely with our Research + Insights team to understand where our consumers are and their demographics and psychographics. In parallel, we work with our digital team to listen to the conversation online. From all those insights, we learn how to speak to consumers in a way that matters to them and pivot that into actionable campaign messaging and tactics. Then with our Play it Forward offering, we test concepts with a sample of the target audience to ensure our messages are received as intended. The process doesn’t change for our multicultural efforts. In fact, they get an added layer of review.

Our teammates set us apart. We have resources across the globe to represent and add a layer of cultural relevance and cultural insight. Our diversity board is made up of professionals from a variety of cultures with experience working specifically in the multicultural space. We leverage their insights across our work.  

We have colleagues who talk to the Spanish language media almost daily. We have people who work with groups within the Native American community to help push their goals forward. We have teams who put on events with influencers of the African American, Latinx and LGBTQ+ communities. We have teammates who create campaigns in Europe and in Asia, sharing insights we can easily leverage here in the U.S. The work we do for these brands has allowed them to align themselves with these groups, and they have benefited from not only awareness but have become part of those communities.

We feel it’s our responsibility to continue to remind brands of the power of tapping into the multicultural audience, not only from a business perspective but also from a social responsibility perspective. And we plan to leverage our experience to do a better job in the multicultural arena. 

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Claudia Vargas serves as a Director of Integrated Marketing, bringing a wealth of knowledge in strategy and account management. With experience in paid media, brand ambassador programs, content development, multicultural campaigns and social media community management, Claudia leads several integrated client projects for the agency, connecting the dots to drive results. 

 

So as well as new behaviors we are also yearning to go back to past behaviors to reassure ourselves that life can indeed go back to ‘normal’.

Whilst this situation is unique, we have lived through past disasters and uncovered useful insights...  A good example of this is the BSE crisis in the UK in the 90s which saw beef sales fall by 40%.  However, within just six months the industry pivoted adding in sourcing and tracing to reassure consumers, and beef sales were back to normal levels. This highlights how entrenched habits, in this case Brits love for beef, are fundamental to our lives and our culture, and they can be difficult to break.

So what trends are we bearing in mind?

A desire to have more fun

Many trendwatchers have identified a pent-up demand for rewards and special treats after this period of forced abstention.  We have witnessed in the last decade a rise in the treat and experience culture.  Many major luxury brands, for example, have tapped into this desire with ranges or tasters at lower price points to satisfy this demand. Think Karl Lagerfield vs H&M and Kate Moss vs Top Shop that inspired many a fashion related collaboration. 

To ensure fun continues – we are seeing brands across consumer categories get a virtual makeover. Sports, virtual experiences, and creative innovations like ‘cocktails to your door’ as growing markets will continue. With a long-term impact on live events and concerts it will be interesting to see how the industry responds.  Certainly, Sony is already predicating a final coming of age for virtual reality.

Thinking forward for trends

Covid has made the consumer pause and think inward – how do I care for myself and my community and what habits do I want to change. Many are rethinking how they travel to work in cities and big towns and how they enhance the quality of life around the home. Not surprisingly perhaps, among the latest trending items are garden furniture, bikes and electric scooters. It will be critical for marketers to not only stay on the pulse, but also anticipate how their products and services can best support the consumer in the near and distant future. 

Supporting our local enterprises

We have also become ultra-aware of the fragility of our economy, businesses, and jobs.  Many local enterprises that we took for granted are now struggling to create a profitable future in a changed world.  Small businesses account for three fifths of employment – they are vital to the economy.  We’re seeing a positive, rising trend on social media to call out and support these local businesses and entrepreneurs who literally won’t survive without our support.  Britain, our small businesses need us!

A rush to comfort brands

There is a need for familiarity in a crisis – comfort food, recognizable brand advertising, brand communities and known CSR-friendly brands. Now people will be even more focused on these and will be specifically looking out for brands who are supporting key workers and the environment.

A good example of finding comfort in what’s familiar – the rise of watching out box sets. We’re seeing consumers reach back into the noughties and nineties for gold standards like The Godfather, Friends, Game of Thrones and Big Bang Theory.

The role of online

There is no doubt the Internet has ‘saved’ many in retail through this period.  There is data everywhere on the superfast growth in mobile payments, contactless delivery, online health services and ecommerce for non-traditional items like furniture. Online sales at Majestic wine, for example, has increased by over 200% year on year. Whilst it’s clear there is a need to focus on the online offer more than ever before, this will be a high-water mark for online shopping.  We will be left with a permanent increase. However, given most consumers already shop omni channel, this is unlikely to change in our new normal. 

Will the office as workplace ever recover?

For those of us who normally work from an office, the sudden and prolonged lockdown has shown what can be achieved remote.  It is an amazing and powerful argument for many companies to rethink.  Twitter, for example, has already announced a permanent shift to homeworking for those who can.  With social distancing measures dictating the short-term –many offices cannot go back to the old normal. And with these measures in place, what is the value of a physical presence?  A more permanent change is likely on the cards for many companies. 

Work-life balance is shifting

For those who can work from home there is a new challenge of creating a good work-life balance. Perhaps the gain in commute time has allowed some to take on new hobbies.  It certainly relieves some of the monotony.  We are seeing a visible growth in hobbies on social media like baking, gardening, painting, drawing, photography, dancing, home cooking, fitness, and gaming.  Where passions have been ignited, we expect these trends to stay. On the other side, people are finding it difficult to step away from their computers – many working much longer hours and starting to feel a sense of burn out.

A new respect for key workers

We see every day a new respect for key workers. Not just those in the health services, but shop workers, refuse collectors, delivery services –everyone who is supporting the household in these challenging times. We might see a shift in brands starting to tap into these groups as the face of their brand vs celebrity tack. Only time will tell.

A new level of care for the environment

Images showing environmental recovery – clearer skies in Hong Kong and Los Angeles, and sheep wandering around towns – continue to go viral. With everyone at home, the environment has benefited, and it is continuing to spark global conversations around the importance of sustainability measures. Will these images inspire a meaningful change in behavior?  The previous recession nurtured a mass acceptance for less ownership and possession, particularly amongst millennials, and out of that came the sharing culture of Uber, AirBnB, Zipcar and others.  Given the complexity of this issue, the jury is out on this one.

Final thoughts

The economy will recover and we will get back – we just do not know the timeframe. It will be dictated in large part by events outside of our control, like a vaccine or a resurgence.  So for now, uncertainly will remain the new normal.  However, based on data from the previous recession, brands that implement a longer-term view, building plans around the right future trends and implementing growth strategies in markets with potential, have the opportunity to come out much stronger than their competitors.  

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Jill Coomber is Managing Director, Integrated Marketing at Allison+Partners.

With hundreds of thousands of our fellow Americans fighting and dying for our right to vote, we owe it to their legacies to honor their great gift by exercising our right to vote. Yet in the last presidential election in 2016, more than 44% of the U.S. voting age population did not cast ballots.

According to the Pew Research Center, voter turnout numbers in the United States are quite low compared with other developed nations; in fact, the U.S. ranked 31 out of the 35 countries in its study. The latest U.S. Census Bureau data recorded roughly 245.5 million Americans aged 18 and above, but only 157.6 million of them were registered to vote. 

Does my vote really make a difference?

We've seen in countless elections – especially over the past two decades – many races are too close to call and every vote must be recounted to determine the winner. In the 2018 midterm elections, six races from the Georgia Governor to the Mississippi Senate to the Arizona Senate were too close to call. I personally served on a presidential election campaign where the state I campaigned in won by less than 2,000 total votes. So I have seen firsthand just how important every vote is.

Why does it matter?

As former Georgia gubernatorial candidate Stacey Abrams recently pointed out in a New York Times opinion piece, while Americans might not care about specific politicians, they do care about the impact issues have on their lives. Our local, state, and federal elected officials decide how our tax dollars are spent — how much funding goes toward our schools, what policies we put in place for our criminal justice system, how we protect our environment, who is and is not allowed to get married, among so many other issues.

It is critical to do research on each candidate and understand their policies, views, and how they have supported certain communities and issues in the past. Look at who else supports them and who and what organizations contribute to their campaigns. In addition to candidates, there are often local issues on ballots, so make sure you understand what voting for or against each one really means for your community.

What can you do to make sure your voice is heard in 2020?

The U.S. Election Assistance Commission recommends the following 10 tips to help enhance your voting experience:

1. Register to vote: Most states require citizens to be registered in order to vote. It takes just a few minutes to register and can be done online here.
2. Confirm your voter registration status: Once you register to vote, check your status with your state or local elections office several weeks before the last day to register to vote.
3. Know your polling place location and hours: If you vote at a polling place on Election Day, confirm your polling place location. Know what time your polling place opens and closes. 
4. Know your State’s voter identification (ID) requirements: Some states require voters to show ID to vote. You can find out what forms of ID your state accepts by contacting your state or local elections office or checking their websites. 
5. Understand provisional voting: Federal law allows you to cast a provisional ballot in a federal election if your name does not appear on the voter registration record, if you do not have ID or if your eligibility to vote is in question. Your state may provide other reasons for voting by a provisional ballot. Whether a provisional ballot counts depends on if the state can verify your eligibility. Check with your state or local elections office to learn how to tell if your provisional ballot was counted. 
6. Check the accessibility of your polling place: If you are a voter with minority language needs or with special needs or specific concerns due to a disability, your polling place may offer special assistance. Contact your local elections office for advice, materials in a specific language, information about voting equipment and details on access to the polling place, including parking. 
7. Consider voting early: Some states allow voting in person before Election Day. Find out if your state has early voting in person or by mail and if so when, where, and how you can vote before Election Day.
8. Understand absentee voting requirements: Most states allow voters to use an absentee ballot under certain circumstances. Check on the dates and requirements for requesting and returning an absentee ballot before Election Day. Absentee ballots often must be returned or postmarked before the polls close on Election Day. Determine your state’s requirements for returning absentee ballots. 
9. Learn about military and overseas voting: Special voting procedures may apply if you are in the U.S. military or you are an American citizen living overseas. You may qualify for an absentee ballot by submitting a Federal Post Card Application (FPCA). You can learn more through the Federal Voting Assistance Program.
10. Get more information: For more on these tips and for answers to other questions about the election process, contact your State or local elections office.

As the country still faces great uncertainty about what COVID-19 means for social distancing a week, a month or even a year from now, many wonder how many physical polling locations will be open. And if they are, will it be safe to vote in person? One solution, if your state allows, is to vote by mail. Beginning as early as August, many states will allow voters to request a vote-by-mail ballot. With a greater number of mail in ballots expected this year, you should get your ballot in as soon as possible so there isn’t a glut of ballots needing to be counted on or around the November election date. 

As elections traditionally fall on Tuesdays, one of the main reasons people cite for not voting is being too busy with work and their personal demands. To address this barrier and increase voter participation, a diverse coalition of more than 450 companies came together in the summer 2018 to launch Time To Vote. Allison+Partners is proud to have joined this initiative and is committed to ensuring its employees have a work schedule that allows for time to vote in elections. This movement is a non-partisan effort that demonstrates the power of what the business community can achieve when it works to address some of the most significant issues of our time.

While many of the issues we face as a nation seem insurmountable, remember that you have an amazing opportunity that so many fought hard for you to have: the right to vote.
 
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Kay Brungs Laud is a senior vice president and works out of Allison+Partners’ Chicago office. Prior to starting her career in public relations, she lived and worked in Washington, D.C., where she spent several years working on the Hill and was part of two presidential campaigns. She graduated from American University with a bachelor’s degree in Political Science.

 

Employees not fully engaged as they work from home will also struggle to re-engage when they return to the offices. It will not be the return to normalcy we all crave. The offices and office lives will not be exactly as we left them in March. We can expect split shifts at reduced volumes. Some will also grapple with interruptions over how they deal with taking care of children or elderly parents, adding yet more stress and costs. For example, NBC reported working moms’ coronavirus-related struggles to engage will cost the economy $341 billion. 

As many organizations continue to fight for their economic futures, engagement, flexible workstyles and truly understanding employees’ concerns become even more crucial. You've got to do everything you can to get employees more focused, more productive and more engaged. 

As Sir Richard Branson said famously, “Take care of your employees, and they’ll take care of your business.” Engaged employees are critical to attracting new customers, keeping customers and providing great service.

Are your employees ready to hit the ground running when the pandemic is over? How can you know for sure? 

Pulse surveys help. They offer a snapshot in time of employee sentiment, which can then be used as a benchmark from which to gauge any changes. Allison+Partners has used pulse surveys during the pandemic to see how employee sentiment has changed within departments and across countries. We were able to track, for example, how employees felt in select markets in Asia as they returned to work in a significant way. We were also able to see how the news cycle of various policy announcements, increases in COVID-19 cases, and even the lifting of restrictions contributed to their mood. In the wake of the horrific and senseless deaths of George Floyd, Breonna Taylor and Ahmaud Arbery, we used surveys to listen to the thoughts and opinions of our employees to determine how to be better as an agency and hold ourselves more accountable.  

These surveys can also bring deeper insights into the things that will either help get back to a more normal state and/or the things that you've got to figure out, address and work around in the months to come. They can identify trending themes within the organization and uncover, for example, the factors required for an employee to feel more comfortable returning to the office or traveling for clients post-pandemic. It’s clearly not one-size-fits-all.

Surveys not only drive insights, but they also reinforce to employees that their opinions matter, driving higher engagement. Establish the cadence for your surveys and keep the questions clear and simple. And make sure you acknowledge the team’s perspective. When you ask someone for their opinion, you have to show you have heard and considered it — even if you don't agree and act upon it in the way that the employee might have wanted.

Our agency prides itself on its culture and the recognition of being a “Best Places to Work” for the past three years by PR Week. Creating that sort of winning culture and engagement requires being dialed into changing employee needs, desires, obstacles, fears and concerns. It’s what drives our internal best practices for engagement and culture and what leads to better retention rates of our team. That’s the real impact from employee surveys.

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Cathy Planchard is global president of All Told, overseeing the company’s content, digital, creative, research and measurement teams. She is an avid traveler, Saints fan and spicy Cajun cook.

While concern still lingers that these cries will continue to go unheard, the past feelings of hopelessness have now evolved into something more powerful – determination. For people and brands to remain silent means complicity in the acts of racism and the systemic oppression of the black community. The diversity of the protesters also shows it’s not just black people who want and demand this change. 

To drive this transformational change our society yearns for, we need to educate ourselves and take meaningful steps to address the problem so we can work together to identify impactful solutions. 

Here are four steps that you can take now to help work toward racial equality:   

Understand History so it Doesn’t Continue to Repeat Itself:
You can use several resources to illuminate the black experience in America. Do your research, look at the root of the problem – not the reactions to it – and think through ways we can dismantle the ideas and policies that prevent the black community from having fair and equal access.  

• Firsthand Accounts: Ask your black friends and coworkers about their experiences to begin impactful dialogues (but read this first). If you don’t have black friends and co-workers, stop there and examine why. 
• Articles: “The Coronavirus Was an Emergency Until Trump Found Out Who Was Dying” by Adam Serwer,  “The 1619 Project” by The New York Times and “White Privilege: Unpacking the Invisible Knapsack” by Peggy McIntosh
• Books: "The Myth of Race: The Troubling Persistence of an Unscientific Idea," by Robert Wald Sussman, "On Tyranny: Twenty Lessons from the Twentieth Century," by Timothy Snyder, “Burning Tulsa: The Legacy of Black Dispossession” by Linda Christensen, “The Color Line” by Bill Bigelow, “When Black Lives Mattered: Why Teach Reconstruction” by Adam Sanchez and “How Red Lines Built White Wealth: A Lesson on Housing Segregation in the 20th Century” by Ursela Wolfe-Rocca are all thought-provoking reads that offer insight on how racism is more than just conscious hate, but a complex system of social and political structures put into place generations ago to oppress black people.  
• Movies: “13th” and “When They See Us” on Netflix,” “Hidden Figures” and "BlacKkKlansman" on Hulu, “The Great Debaters,” “Selma” and "Fruitvale Station" available for rent, and “The Banker” on Apple TV all share powerful stories based on true events. Of note, in June, Warner Bros. has offered free streaming rentals of its film "Just Mercy," on several platforms, including Apple TV,  Amazon Prime Video, Redbox and YouTube. 
• Podcasts: 1619 Project, Code Switch, Justice in America, Reveal, Scene on Radio, School Colors, StoryCorps and Uncivil will open your mind to the history of race in America and how it has shaped contemporary society.
• Video: “How Studying Privilege Systems Can Strengthen Compassion” by Peggy McIntosh at TEDxTimberlaneSchools and "Next Steps in The Pursuit of Justice" with Van Jones, Lee Merritt and Ben Crump.
  

Don’t Generalize 
Although we frequently tend to focus on categorizations and target demographics in our line of work, remember African Americans have a wide variety of experiences, backgrounds and ways of thinking. For brands, get to know the culture, media, influencers and other partners on a deeper level to better serve clients.  
 
Don’t Just Talk the Talk, Walk the Walk  
To cut through the noise meaningfully, it’s more important than ever to not just voice support but take action to eradicate racism and make diversity a true priority. In today’s society, people can easily see through disingenuous platitudes and acts. The NFL received major blowback after NFL commissioner Roger Goodell released this statement despite the league’s ownership having deliberately stifled Colin Kaepernick’s peaceful protests against police brutality. Robinhood announced its plans to donate $500,000 to the NAACP Legal Defense Fund. Glossier will donate $500,000 to six organizations and $500,000 in the form of grants to black-owned beauty businesses. Other brands have offered solutions through purposeful social initiatives that take steps to correct problematic pasts. Some organizations have committed to facing their own shortcomings to contribute to sustainable change. This is what taking action looks like.  

Get Involved   
Do more than post on social media.  Take it a step further.  There are a variety of resources available if you are interested in  joining  the fight for equality, including:   

• Using  your owned channels to  share helpful tools and resources  that focus on education and what people can do to get involved.  Then, use your own advice to get involved.  
• There are plenty of  social justice organizations battling on the frontlines to impact change. Join, donate  or use their toolkits to help advance their missions.  Notable organizations include:  Black Lives Matter, Color of Change, Grassroots Law Project, NAACP.org, Obama.org/anguish-and-action/, Until Freedom.

It’s been nearly 30 years since we saw  the  brutal images of  the LAPD severely beating Rodney King. And  since then,  not much has changed.  Conversations about race are often uncomfortable, but they don't  have to be. If we educate ourselves on the issue, we can identify solutions with the goal of  creating lasting and sustainable change to finally  become  a  country where all Americans can achieve the  American  dream.   

Rachel Prude is an account executive in our Atlanta office. She excels at developing press materials, coordinating media interviews, conducting media and influencer outreach, monitoring social media and compiling research. 

Demar Anderson is our vice president of Marketing and responsible for showcasing the agency's culture, thought leadership and award-winning work. She also spends her time doing pro-bono and volunteer work for non-profits that support human rights issues and is actively involved in this fight to dismantle racism in our country.   

1. Max out inquiry time: Few things help build relationships between subject matter experts and analysts than regular two-way discussions. Most firms call these “inquiry” or “advisory” calls, and they are typically included in firm subscriptions or retainers. If you have access to inquiry, use it to the fullest. If you don’t, be sure to spend even more time than usual researching the analysts you brief and make sure your SMEs do the same. You can still have a meaningful dialog and build strong relationships. (And if you’re an AR person, remember your personal subscriptions also include analyst access. Some of our best insights and strongest relationships have come from calls without an SME on the line.) 
2. Request make-up 1:1s: Since the outbreak of the pandemic, many analyst firms have cancelled events or pivoted to an online format. Analyst 1:1s are typically offered to event attendees, which can be especially helpful if you want to meet with an analyst who is not part of your subscription to the firm’s services, or if you don’t have a subscription at all. If a cancelled 1:1 is critical to your program, inquire about scheduling a make-up call. We’ve found firms to be accommodating. 
3. Get a second opinion: Chances are your marketing, sales and other business operations will continue to adjust their roadmaps and messaging to align with the changing times. Remember analyst inquiries can be used for “document reviews,” during which analysts review content and help ensure messaging alignment with market needs and sensitivities. Document reviews send a strong message to analysts that you understand, respect and appreciate their knowledge and expertise while giving them early insight into your company’s approach. Its’ a win-win.
4. Make it easy: Few things are easy right now. Working with you and your team should be one of them. We should always deliver easily consumed information. But think about how you can do an ever better job. Something as simple as providing a sharable version of speaker notes along with a briefing deck can go a long way for an analyst compiling multiple vendor briefings into a research note. And if you provide customer references for a report, be mindful they may have work-from-home challenges. Be sure customers understand what’s asked of them and be ready to follow up if they fail to respond in a timely manner. Again, things we should always do, but now’s the time to be extra proactive and responsive.
5. Connect as humans: Before any interaction, remind everyone on the call that analysts are humans first and analysts second. Many have been through the wringer of home schooling, worrying about loved ones, the transition to remote work, and now the added stress of deciding when and how to go back to the office. Take time to ask and really listen to how they are and adjust your approach just as you would a coworker or friend. There will still be plenty of time for the business part of the call.

Over the past few months, many of us have learned lessons and new strategies that will help us live better connected lives. Hopefully that also applies to the work we do to support the companies, clients and analysts we engage with every day. Being mindful of best practices will continue to strengthen analyst relationships and create long-term bonds that positively impact AR’s role to the success of our organizations.

Holly Barnett is a Senior Vice President and Head of Analyst Relations at Allison+Partners. She leads programs that help clients shape perception and drive advocacy with industry analysts who influence buying decisions. 

Ali Donzanti is an Account Manager in the Corporate + Public Affairs Practice at Allison+Partners. She focuses on external communications for a number of global B2B tech accounts across a wide variety of industries, including emerging tech, cybersecurity, healthcare and more.

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AT HOME

Let’s start with the home, where many of us spend far more time than normal. Given the pandemic’s impact on our daily routines, people are now more likely to work, learn and exercise from home, leading to new interior design trends in the built environment.

Lee Crowder, design gallery and model home branding manager at Taylor Morrison, the nation’s fifth largest homebuilder, said in a recent blog post, “home features driven by the pandemic, such as touchless and automated appliances, easy-to-clean surfaces and healthy home technology are driving design.”

Here are some of her insights: 

• For those who work or school from home, a study or office may no longer meet a family’s space needs. They should consider work pods in a flexible environment to maximize everyone’s productivity.
• Many homeowners leverage available technology platforms for collaborative workouts in their home gyms, while adhering to social distancing. Design recommendations for new or converted home-exercise space include wood or vinyl plank flooring, smart TVs for streaming workouts and single-room temperature controls for hot yoga or spin classes.
• Intuitive kitchens already include touchless faucets. GE also now offers the kitchen hub, allowing users to search recipes, voice-activate oven controls and conveniently mount video screens to cook remotely with friends and family. And easy-to-clean quartz counters and hard flooring are more important than ever before given their low-level porousness.
• Finally, healthy homes of the future will include air and water filtration systems, exhaust fans with LED lights that can kills germs in bathrooms, and diagnostic technology that reads the family’s body temperature and triggers a notice to a doctor, as needed.

AT WORK

Let’s turn our attention to the office and its interiors, where many of us typically spend the most amount of our time outside of the home. Each office will open slowly over time, based on pre- and post-vaccine factors and local and state health regulations. Even in the long run, some workers may continue to work from home, at least part of the time. But what will the office look like when both essential and non-essential workers do return?

“Our built environment will be under scrutiny for how it impacts our health,” said Matthias Olt, design director of architecture at B+H Architects. “Real estate investors and developers will need to consider how buildings can be designed to promote human health, safety and comfort.” 

He predicts architects and designers will focus, in part, on biophilic design, which promotes natural lighting, open windows, increased ventilation and interior landscaping to create healthier and more productive workplaces. 

For now, offices will have few colleagues at any given time and will feature reconfigured workstations. Common areas like kitchens and conference rooms – not to mention the now-common phone booths – may be closed or dramatically re-designed to ensure separation and safety.

Colliers International Executive Managing Director of Workplace Innovation and Corporate Solutions in the Americas Keith Perske said the pandemic has accelerated the evolution of the office space by five years or more.

Even if more employees plan to work from home some of the time, companies will likely use their current spaces more effectively to allow for social distancing, reversing the characteristics of the modern-day workspace. Organizations will assign shared workstations designed to create more space with higher walls or other barriers installed between cubicles.

The commercial office will evolve to be more dynamic and collaborative, while the home office likely will be more for focused, heads-down work. People have adapted to working apart, but the pandemic has helped us to better appreciate the value of working together.

SHOPPING

Retailers will also be driven to innovate in the post-Covid-19 world. We have added many new terms to our vernacular in recent months and here’s one more: Buy Online Pickup in Store, or BOPIS.  

Many retailers already offered such services as a convenience, or perhaps as a response to Amazon. That said, it will now be critical for retailers of all sizes to plan for BOPIS to remain open in the long run. Expect to see a reallocation of space with more available square footage for inventory, logistics and operations and less for the traditional front-of-the-house customer experience. This also includes considerations for drive-through lanes and dedicated parking stalls for curbside delivery. The ultimate challenge is to design an evolved retail experience that aligns with the store’s existing brand values.

Design is the intersection of art and science. As they say, form follows function. Science will dictate how we collectively and safely emerge from the pandemic with a new appreciation of our surroundings at home, at work and at the store. Designers and architects are already hard at work providing the artistic insight and expression that will lay the foundation for a strong future.

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Allison+Partners’ Real Estate Group amplifies the brands of global developers, brokers, designers, and builders in the built environment through media relations, public affairs, and reputation management.

 

U.S. businesses have been forced to examine their continuity plans, and the same is true for news stations. Journalists take all necessary precautions by practicing social distancing and wearing masks in public. Some stations have split anchors and producers into “A” and “B” teams and forced all reporters in the field to work remotely. In larger markets, producers have even been fitted with the proper technology to direct the show from home, while weather anchors set up graphics from their living rooms. 

“Our reporters are working from their homes,” said Ryan, a Boise news director. “We are doing most of our interviews using online video. The newsroom is very empty. No one shares cars or gear right now. At the end of the day, everyone is still focused on seeking truth and a crisis only increases the need for it. I have been impressed with our team’s relentless pursuit of truth, despite the challenges.”

As local newsrooms work tirelessly to bring forth critical information to their communities, the newsgathering process has also changed. Email inboxes have become inundated with COVID-related pitches, and there’s less time and resources to capture content in an engaging way.

“Field crews, including reporters and photographers, are not allowed back in the station whatsoever,” said Kelsey, a Las Vegas reporter. “That means it takes a lot longer to download video, it takes a lot longer to send back video, which makes our deadline a lot tighter.”

COVID-19 continues to dominate the news cycle, even as states consider lifting restrictions. And most news directors, anchors, reporters and producers across the country agree one thing matters most when choosing to cover a story: local impact.

Because of this, larger brands may face increased challenges when trying to secure local coverage during this time. Most reporters focus on providing updates from government authorities or local health officials. Corporate Social Responsibility (CSR) initiatives certainly help, but they must be authentic and truly impact local communities.

Brittany, an Albuquerque news anchor, echoes this sentiment.

“There has to be such a heavy focus on a local angle – like this is happening in New Mexico, or this is happening because of a person in New Mexico,” she said. “People are so anxious for everything to reopen and life to go back to normal, unless there is a legitimate cause to run a national story or promotional story, it probably won’t make it. Because what people care about is their kids, their jobs, their community and their health right now.”

But not all is lost for brands looking to gain local coverage in this climate. However, instead of focusing on what the brand does, focus instead on those impacted at the local level. For example, a donation-related announcement is likely to get swept to the side unless it’s a rather substantial amount. But if a brand can connect the journalist with someone on the receiving side of that donation, it makes the story that much more compelling and personal.

“Providing a personal angle such as, ‘studies show cases in children are rising in New Mexico, and here is a family this is happening to,’ will have a much greater chance of receiving coverage,” Brittany said. “Because if you’re just throwing studies, theories and trends at us and we don’t have anyone to talk to about that except for an expert, that’s not a very compelling story.”

Additionally, brands can increase their chance of securing coverage by sharing visuals wherever possible.

“A huge struggle for us has been a lack of video and finding appropriate video for our stories,” Kelsey notes. “So, if you have a client that has good video of whatever the topic is, we will eat that up because it’s been really difficult not being able to go on location and get the video that we need. Any visuals are really helpful.”

It’s uncertain how this work-from-home experiment will continue to impact local newsrooms after the pandemic ends. However, businesses and news stations alike have learned those who remain nimble, authentic and aligned with their purpose will continue to succeed in a post-COVID world.

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Sierra Oshrin is a former broadcast journalist now serving as a senior account executive in Allison+Partners’ Singapore office. Sierra has reported in Arizona, Washington, D.C. and Idaho as a multimedia journalist, otherwise known as a “one-man-band.”

They also know that even during a pandemic, business must continue. Organizations still have to launch their products, and their sales teams still need to demo and sell those products. Trade shows have long been ground zero for lead generation and absolutely critical to the sales funnel. So critical that a third of marketers were spending 20% or more of their budgets on event marketing pre-COVID-19. But for the foreseeable future, those large, in-person events will be off the table – creating an unprecedented opportunity to rethink the ROI of those event budgets.

The easiest solution is to move events and product launches to the digital world. In recent months, many have discovered it’s not as easy as firing up a webcam and connecting with a reliable dial-in number. Not everything translates automatically or easily into the virtual webinar environment. Even if it did, webinar fatigue has set in – no one wants to sit on another conference call staring for hours at the Brady Bunch video boxes. And replicating online the memorable human experiences and the entertainment buzz that comes from live events is difficult.

Marketers still have to get their messages out, they still have to entertain, and they still have to prospect. That means they need to redeploy and reconsider their marketing budgets with the end game in mind. The idea is to reimagine, not replace, the events.

• Did your organization participate in trade shows to drive leads? Consider more dynamic online environments and tools to demo your products, AR and VR for immersive experiences, online “office hours,” and direct marketing activities.
• Were you attending (or creating) an event to meet with media, influencers, or top customers? Think through multi-sensory live experiences that can include online and offline elements, digital hubs and curated entertainment in a more intimate environment.
• Was your intent to meet with media or analysts? Virtual press conferences have become more common, but bolster that with a new strategy for your newsroom that includes more dynamic video and visuals to tell a more compelling story.

In any case, do not underestimate the need for production support. Digital experiences require different skills, tools and thinking to be impactful. Concepting, pre-event logistics, technical direction, building the audience and asset creation are some of the many elements that can make the difference between a curated, professional event worthy of your brand, or one that feels home-grown.

Want to see it in action? Allison+Partners brought an 8-hour livestream Cook-A-Thon to life with client Impossible Foods in support of No Kid Hungry, featuring celebrity chefs like Traci Des Jardins and Eric Warehiem, musicians like Sister, and top-tier talent like Justin Baldoni and Sia. Watch the full stream here.

Need assistance or want to brainstorm your next digital event? We’re here to help, digitalexperiences@allisonpr.com. If you'd like to sign up for our weekly COVID-19 updates, click here.

Cathy Planchard is global president of All Told, overseeing the company’s content, digital, creative, research and measurement teams. She is an avid traveler, Saints fan and spicy Cajun cook.

 

A poll conducted by The University of Michigan and The Washington Post in late April found roughly 65% of Americans supported “temporarily blocking nearly all immigration into the United States during the coronavirus outbreak.” This came on the heels of a Trump administration executive order that placed a 60-day delay on issuing green cards to certain applicants. Although this executive order turned out to be relatively limited in its scope, the administration and members of Congress have worked diligently to extend or expand temporary restrictions on immigration.

On May 7, Sens. Tom Cotton of Arkansas, Ted Cruz of Texas, Chuck Grassley of Iowa and Josh Hawley of Missouri sent a letter to Trump urging his administration to expand the April 22 executive order to include the suspensions of new guest worker visas, all nonimmigrant guest worker visas and the EB-5 Immigrant Investor Program. Specifically, the letter states that at minimum expanded suspensions should include the H-2B visa (non-agricultural seasonal workers), H-1B visa (specialty occupation workers, and the Optional Practical Training (OPT) program which extends foreign student visas after graduation. Meanwhile, Sen. Steve Daines of Montana recently announced he would be introduce legislation that would extend the current executive order to 60 days after the COVID-19 outbreak is determined to be over with the goal of giving Americans a chance to find jobs in the aftermath of the crisis.

While any type of legislative action in the House or the Senate would take a significant amount of time, the Trump administration remains poised to issue a second proclamation that would effectively ban immigration per these senators’ recommendations. One day after the four senators issued their letter, The Wall Street Journal reported “the president’s immigration advisers are drawing up plans for a coming executive order, expected this month, that would ban the issuance of some new temporary, work-based visas.”

The report named the same visas included in the letter, indicating the administration may feel emboldened to act due to the support of allies in the Senate and among the public. While the report did not reveal the approach the order would take to ban these types of immigration, the possibilities range from an outright ban to the installation of government-backed incentives for businesses to hire American during and after the coronavirus crisis.

The timeline indicates a sweeping ban on additional forms of immigration is around the corner. On May 13, The New York Times reported the Trump administration was moving forward with a plan to extend its coronavirus border restrictions indefinitely – a stark shift from the prior policy that was meant to be an emergency measure during the height of the crisis. Under the new indefinite program, which would be reviewed every 30 days, the policy orders the border closed to immigrants until the director of the CDC says explicitly there is no longer a COVID-19 threat to the American public. Two days later, NBC News reported the Department of Homeland security circulated recommendations for additional restrictions on legal immigration during the pandemic.  

The upshot of this feverish immigration activity – businesses that rely on workers in the United States on temporary work visas or foreign students in the process of extending their visas may need to reevaluate hiring practices because many of these bans could last for more than a year. Of course, this is the objective of many of these policies. But perhaps an unintended consequence is the initial shock to the system could be too great for certain businesses to overcome. This would result in a “lose-lose” wherein these businesses shut their doors permanently and no one, not even an American worker, has an opportunity to seek employment there.

Another consequence of this style of unilateral action is large businesses that rely heavily on visas, like the H-1B visa for tech support positions at Amazon, Google and Microsoft, may view the cost of switching to a more American-centric workforce as too high and simply outsource entire divisions currently in play in the United States. In this case, we are presented with another “lose-lose.”

It’s not only the tech or educational industries that stand to lose if a sweeping and indefinite ban on legal immigration is instituted. The H-2B visa, which is dedicated to seasonal, non-agricultural workers, is critical to America’s hospitality and recreation industries. Some 40% of H-2B visa holders work in landscaping or groundskeeping . Amusement and recreation also rely heavily on the visa. Hospitality workers, like hotel staff, food processors and restaurant workers, are all significant contributors to the H-2B visa as well. Considering these are some of the industries hit hardest by COVID-19 and the summer months are upon us, further disruptions to these industries’ workforces does not appear to be in their best interest.    

Perhaps a 12- to 18-month moratorium on nearly all forms of legal immigration will succeed and force businesses that would otherwise rely on these visas to shift their hiring practices to include some of the more than 30 million Americans who have lost their jobs over the past two months. However, given the economic fallout the United States and the world currently experience and will continue to experience, this result is unlikely.

Immigration is a necessary piece of the U.S. economy. It is a complex network that has strengths and weaknesses, like most of American policy. By making broad, lasting slashes to immigration policy, we risk cutting out the good with the bad and being left with a vacancy that may not be filled in the manner some lawmakers or administration officials suggest. As the COVID-19 crisis continues, we should all be wary of any political action that seeks to capitalize on it.  

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Barbara Laidlaw brings 25 years of experience developing and running programs that help companies prepare, protect, and defend their brand reputation through global and national events, recalls, litigation, data breaches, regulatory issues and labor disputes.

Josiah Adams works on Allison + Partners’ global risk + issues management team and provides federal, state and local policy insights. 

 

As a part of that strategy, TikTok adapted its hashtag challenges into a series of fun and educational programs to provide in a bit of levity while embracing the responsibility we all share to stop the spread of the coronavirus. For example, #StayAtHome is a hashtag challenge that encourages users to showcase how they live through this unprecedented crisis and pass time creatively.  

TikTok has also increasingly become a platform for knowledge-based content. For example, #EduTok on TikTok is particularly relevant now, when online learning is the only option for most people. Whether teaming up with local doctors for thoughtful conversations about how to stay healthy, listening to motivational speakers to share life tips or learning new recipes, #EduTok has helped connect a new generation of creators to audiences thirsty for knowledge. In markets like India, #EduTok has played an even bigger role helping connect communities by spreading digital literacy and skill development even before pandemic. #EduTok is among the most popular content categories in India.   

Joining the battle against the spread of COVID-19 misinformation, TikTok focused the majority of its efforts on providing users with access to accurate information and resources. While this is not the main reason users come to TikTok, the platform understands the important role it plays to ensure the right resources are available to the community. This effort came to life with the World Health Organization (WHO), which partnered with the platform to provide an informational page that answers common questions and busts myths about COVID-19. Equally important, TikTok also heightened its content moderation efforts to curb misinformation within the app and added additional subcategories for users to report, such as misinformation or COVID-19. 

TikTok’s commitment to play its part in the battle against the pandemic also translates into concrete relief for those most affected by the crisis. Bringing the support from online to life, TikTok provides relief funds to support front line medical workers, vulnerable communities, educators and more.  

Brands must adapt while not forgetting about what they stand for. For TikTok, its vision has always been to bring joy and inspire creativity. And while this is a difficult time for the world as a whole, TikTok has been able to shift its narrative from a platform that uplifts and inspires to one that also lends a helping hand – and all while having a ton of fun!

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Pranav Kumar leads Allison+Partners in India and works closely with its teams to provide client support across corporate reputation, business and brand communications remits. He brings nearly two decades of communications experience predominantly on the agency side a focus on crisis counsel, issues management, c-suite communications advisory and thought leadership. 

Natashia Jaya is an account director in our Singapore office and has more than a decade of experience in PR with a career that spans across the U.S., Indonesia and Singapore. As the regional lead for clients, such as Waze and TikTok, Natashia currently drives APAC-wide communications programs from strategy development to in-markets coordination. She also works on a diverse set of corporate and technology clients.

In the near future, uncertainty will continue to characterize every aspect of our lives. In the UK, France and Germany, one thing is certain – we know society will be forever changed. COVID-19 has forced us all to slow down and reflect on what is working and what can be improved.

So, what does the ‘new normal’ look like? The discussions have already begun. We need to rethink how we live, work and travel. We need to consider how to better acknowledge the high value of people in health and social care, retail, education and more. And we need to better prioritize our personal lives, families and mental well-being. Perhaps, everything will change. Nothing is off the table right now.

From a communications perspective – we need to balance being cautious with being proactive in positive ways. Companies that are thinking innovatively and looking to solve problems that help people will succeed in generating positive brand awareness that they can carry into the future.

To be an effective communicator in the current environment, we recommend implementing three key steps:

1. Stay supportive – the threat isn’t over yet

Right now, it’s all about seeing the bigger picture and how your organization fits into that.  Ultimately, every group represents a small part of a huge and complex system. It’s all about supporting each other to stay functional as well as working towards one major goal: avoiding the spread of the virus in order to save lives.

So, how can you support this overarching objective? Whether you’re reorganizing a manufacturing site to produce life-saving ventilators or you’re pivoting to sew masks instead of making clothes – decide what it is you will do to show you’re committed to playing your part in helping people during the crisis. In doing so, you will be remembered for the responsible role you have taken in society. It is imperative that companies and organizations not only exist to be successful but also act to do good and develop trust within their community.

2. Don’t brag about success – stay humble

The majority of people, companies and state institutions are currently facing a plethora of challenges, from unemployment to salary cuts, to failing business operations. The states are struggling to stay ahead of the infection wave on one side and are trying to support individuals, companies and organizations on the other in order to minimize disruption to the economy, avoid widespread bankruptcy and mass poverty.

In many European countries, government loan schemes and the existing social security systems are supporting the people to buffer the worst effects. It’s an incredibly difficult time – many small businesses and jobs are reliant on financial assistance for their survival. Therefore, any communication where a company is highlighting how successful they have been under these circumstances is inappropriate. It’s even counterproductive as it labels the successful players as a kind of ‘war profiteer’ – someone who is capitalizing on the pandemic, rather than sharing the burden and supporting others.

No doubt there will be entities that are successful during this time – for instance, companies selling food and groceries or important medical devices. However, it is how these companies are offering and communicating their products and services that will make the difference. For instance, reducing prices, services for the elderly and vulnerable, charitable giving and clear ethical programs will help companies be remembered in a positive way. It is critical that these activities and engagements come from the heart and that companies act authentically and transparently to give people confidence in them.

3. Become part of the better tomorrow

To create a better tomorrow, organizations need to think about how their product, strategy and company culture are perceived now. They need to evaluate their role in the new normal, map out a plan and take action.  

One organization cannot solve every issue, but they can be really good at helping overcome one or two specific challenges close to home. Leaders need to review what products and services they sell and how they can do this better for people, the environment and the world.

If you have something to contribute – become a thought leader and have your say on what we can improve upon. Make sure your insights are valuable in the overall conversation and the aim of your communications is to explain how you are working towards a better tomorrow – not profiteering off the crisis.

The global pandemic is an opportunity to truly think and act globally. Together, we can all be a part of a better tomorrow.

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 Heike Schubert is a General Manager in our German A+P office.

SEE IT THROUGH THEIR EYES

If you asked my kids and me what we remember from each day during this strange period, our answers would definitely not line up! I would tell you about the times we argued, or the time spent catching up on work. They would point to licking the spoon before putting the cookies in the oven or playing on the swings. Kids constantly do what we are unable to do for ourselves – they show us how to revel in the simple moments and cut ourselves a break.

"During this time, I’ve discovered a revolving door of emotions – sensory overload, impostor syndrome and mom guilt, to name a few – that shadows me between the hours of 8 a.m. and 8 p.m. And while we’re surrounded by professional examples of resiliency every day, I’ve humbly learned from my 7-year old how to stare confusing adversity in the face with the eyes of gratitude. His abundant energy, joyful attitude and unending ability to find simple pleasures in the mundane remind me the greatest teachers often come in the smallest of packages." - Ashley Nasser, senior vice president of client service and operations in Atlanta

BE THERE, AND YES, THAT’S ENOUGH

My working-mom stage began at Allison+Partners. On the cusp of the birth of my first child, our CEO Scott Allison gave me advice that rings true during this challenging time: “Even though you think your kids need you when they’re super little, they will need you even more as they get older.” As much as my family has enjoyed this time together, sharing my own personal frustrations has allowed me to be even more present for my children. They’re confused about what’s going on in the world, why they can’t see their friends, and why Nanna and Poppy wear masks. I admit to them often and openly that I’m confused too. Despite shifting circumstances, my children have always known I will be there for them, inside and outside of quarantine. They come first. I have A+P to thank for creating a flexible work environment that allows me to be there.  

Molly Luby, NYC senior vice president of client services and operations and mother to 3-year-old Emma, agrees totally about rethinking flexibility and acknowledges this experience has given her perspective on how much little moments with family mean. And she continues to keep doing her best to soak up those moments – good, bad and ugly.

THIS ADJUSTMENT HASN’T BROKEN THE SYSTEM

When we return to a post-COVID world, our environments will be different. For our kids, that includes their schools and child-care systems. And for us working parents, that includes our offices. We should celebrate these shifts, as they will bring new opportunities. The restructuring that’s happened with working parents has required a new attitude with both employers and employees, but it hasn’t broken the system. 

Jamie Rismiller, Washington, D.C. senior vice president, has found unexpected changes in this new system, this remote era has forced her to break free from the chains of routine and find new, and better, ways of doing things both personally and professionally.

We still meet deadlines, remain in close contact with clients and correspond with coworkers. But now that we’re rethinking our routines, conversations and workload, I’m hopeful this is just the beginning of rethinking our environments.

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Anne Colaiacovo is president of North America and is accountable for the financial performance, new business and management of the agency’s 13 U.S. offices. A dynamic and innovative leader, Anne was the agency’s first and youngest female partner, was named one of PRWeek’s “40 Under 40” in 2014, and has earned industry recognition from PRWeek, The Holmes Report, AdAge and the Public Relations Society of America.

 

 

 

Yet, the actual threat of the coronavirus still felt at bay. Then our Canadian client Shopify shut down all its offices and provided a $1,000 stipend to outfit employees’ home offices. As the general manager of Allison+Partners’ New York office, I started talks with agency partners and senior leadership about the possibility of a work-from-home scenario. We’d already given staff the flexibility to do that or commute to the office during off-peak hours.

Still, the threat didn’t feel imminent. Maybe it was because we were also packing up our office space in Union Square, which we’ve occupied for more than a decade. Despite what was going on around us, the team stayed focused on preparing for our move. Looking back now, I realize it was a distraction and one that maybe we needed.

Once we instituted the mandatory WFH order, it seemed the walls around us began to crumble. You couldn’t escape a day without talking to someone who was directly impacted or knew a family member or friend who was sick with the virus. We all checked in on each other regularly to see if any of us had COVID-19 symptoms. 

My friend is an ER doctor who remains on the frontlines in a New Jersey hospital. When I reached out mid-March to see how he was, I was shocked to hear his hospital, in an affluent area, gravely lacked personal protective equipment (PPE). He told me a story of sending staff to STAPLES to buy sheet protectors and electrical tape to make their own face shields. STAPLES?! My first thought was that’s not a medical supply store – did I hear that right? This is not a third-world country! At that moment, I realized the threat had arrived, it was real and taking victims. And clearly, we were ill-prepared. 

The last eight weeks have been unprecedented, and I realized Churchill was right. The best thing we can do is keep going. I’ve never led during a time of crisis. The last crisis I can recall of this magnitude was 9/11, and I was just starting out in my career and not responsible for managing others. My biggest takeaway is we must find the things that push us to keep going. I’m not a crisis communications person, but this is how I’ve tried to help my team during this crisis:

• Find the silver linings – the text to my ER doctor friend made me think of him first when a client asked if anyone had contacts at local hospitals because they had PPE they wanted to send. Our client shifted quickly from manufacturing car parts to face shields almost overnight. I connected the client with my friend, and shortly thereafter 1,000 face shields arrived for him and his medical staff. My friend is doing well and continues to show nothing but gratitude.

• Keep kindness going – sending a client or colleague a compliment via text, chat or email is powerful. It might be the one thing that person needs during a rough day. Shift to compassion instead of criticism, and somehow the outlook magically changes to be a little bit brighter.

• Acknowledge you’re going to have bad days – I met with my senior team this week and shared that mid-week seems to be when I hit a wall. It’s evitable when you’re juggling so many balls in the air, but being aware of this helps me manage it. Maybe you’ll start to see more virtual happy hours on Tuesday or Wednesday in the New York office.

• Find comfort in the discomfort – We know this isn’t a typical or comfortable situation for employees or clients, but we’ve collectively found comfort in the uncomfortable and will emerge from this stronger because of what we endured together.

I don’t know what will unfold in the coming months. What I do know is I’m grateful for my position at Allison+Partners and the talented group of people I get to work with every day. Despite being remote, this team is tighter than ever and doing amazing work. And we will keep going no matter what comes our way.

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Tracey Cassidy is the General Manager of Allison+Partners NYC office, the largest in the network. Tracey brings more than 20 years of experience building brands and safeguarding their reputations.

Follow her on Twitter @TraceyCassidy or LinkedIN.

 

Yet, we still had to furlough much of the staff. The executive director, one of the most creative men I know, said we could do more. He wanted to be more of first responder. He hosted food drives, blood drives and emergency childcare programs at hospitals for care-giver responders.

The Y has an unused facility. He outreached to Los Angeles Mayor Eric Garcetti’s office and volunteered to let the city use it. It is now a facility for regional homeless to shower and have a place to relax. This brought new funds to the Y and allowed us to bring back several team members.

We also discovered those using the showers would put back on their old dirty clothes afterward. To make their experience more valuable, the YMCA hosted a clothing drive in which our donors and volunteers could make a positive difference too. I am so proud to be a part of this local nonprofit.

Here are ways you can help local nonprofit organizations:

• Offer your skills and services
• Make in-kind donations of supplies and products
• Donate cash or gift cards
• Volunteer from a safe space
• Call or email friends and family
• Use social media to post blogs, calls to actions. You have followers, let them know what you care about and what they can do to help

If you’re a nonprofit in need of advice, get in touch at scottp@allisonpr.com or sign up for our weekly COVID-19 updates.

Scott Pansky is a co-founder of the agency and leads Allison+Partners’ Social Impact group. Scott has extensive experience providing communications and crisis counsel to nonprofit organizations and developing board + ambassador training programs.

But on May 4, 2020, we might as well be in a galaxy far, far away. The pandemic has made things feel as if we landed on some alien world where all inhabitants live in fear of an invisible enemy, a “Phantom Menace” of sorts, and have grown leery of physical contact with others. We’ve also grown frustrated and angry as we seem powerless to eradicate the virus or save our economies. To quote the eternally anxious protocol droid C-3PO: “We’re doomed!”

There’s been a great disturbance in the Force, and we are scared. But as Jedi Master Yoda reminds us: "Fear is the path to the dark side. Fear leads to anger. Anger leads to hate. Hate leads to suffering.”

During difficult times in my life, I have often turned to Star Wars for entertainment and escape. It never lets me down, particularly “The Empire Strikes Back.” For billions around the world, the saga just has a special way of gripping the imagination, pulling you into a world where anything seems possible and the stresses of real life just melt away. And for Gen Xers like me, Star Wars provides a powerful way to transport back to our childhoods, our simpler and more civilized times. Watching Star Wars movies for the millionth time as an adult is like visiting dear old friends. It’s comforting for the mind and soul.

Star Wars has been a near-constant companion and calling card. And as I have aged, its meaning and importance has evolved along with me. As a youngster, it was about lightsabers and blasters, good and evil, and cool spaceships and aliens. As an adolescent, it became a bit more about the individual characters, a father and a son on opposing sides of the same coin, and the nature of the Force. As an adult, it has also become about spiritual dogma, the arrogance of power, the fragility of democracy, the ugliness of politics and the tragic mistakes well-intentioned people can make. And, of course, the lightsabers!

But always, Star Wars is the hero’s tale. It’s a story of regular, often downtrodden people inspired by hope to overcome the odds, accomplish amazing things, fulfill their destinies and create order and civility out of chaos and war. 

Hope is the constant thread that weaves together the 11 (and counting) Star Wars films and cartoon series. At the end of “Rogue One,” Princess Leia reminds us the captured Death Star plans offer the galaxy “hope.” The first Star Wars movie is called “A New Hope.” In “The Empire Strikes Back,” Luke loses part of his arm, Han Solo is frozen in carbonite and Leia is left holding her battered rebellion barely together by only a thread of hope.

I’ll watch Star Wars tonight to mark May the 4th. Which movie, I haven’t yet decided. But I do know it will take my mind off the things here in my galaxy that stress me. It will mostly make me forget about the hardships COVID-19 has placed upon us all and remind me there is always hope. There will be casualties, there will be tough times, there will be a temptation to believe all is lost — but the good guys always win in the end because they never give into anger, hate and fear. They have hope. And lightsabers! 

As you continue to work from home, homeschool your kids and hope for the best, may the Force be with you!

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Jacques Couret is editorial manager of All Told and works out of Allison+Partners’ Atlanta office, where he boasts the company’s best collection of Star Wars desk toys.

I made the edits he suggested, and I submitted my new resume to another well-respected agency in town, The Gable Group.  Scott Allison, a newly promoted supervisor there and a fellow SDSU alum, interviewed me. Nearly 30 years later, we are still together.

The mentoring I got from industry leaders, like Dave, Scott, Dr. Glen Broom, Elizabeth Pecsi and Henri Bollinger, helped shape the work I do today. They listened to me when I discussed the areas of work that I enjoyed and to the ones I feared. Their tutelage, patience, guidance and support gave me the confidence to never give up and keep pursuing the things I was passionate about.

For more than 10 years, I have paid it forward and taken the lessons Scott and Dave taught me to help students in their career paths. I cannot count the number of resumes I have edited, or the tips provided, and guest lectures and presentations I have given to students at UCLA, USC, ASU, SDSU, Bucknell University, the Lagrant Foundation, PRSSA and PRSA. 

COVID-19’s economic impact is unknown but will be much worse than past recessions.  As we slowly creep up to more than 30 million people unemployed, I recognize how important it is to give back and help the next generation. It’s not necessarily about providing jobs. It’s about providing counsel in your chosen profession and helping them navigate the uncertain destiny that lies ahead. It’s no longer a conversation about millennials or Gen Z. It’s about life lessons and entering new fields where their skills can be used for jobs that can make a difference.

I can’t express enough how rewarding it is to help students entering the job market. You get to share in their successes and guide them through their lows. You can help empower them to grow and use their passions to learn something new. We need fresh minds, new creative ideas and new experiences to help us grow our companies.

What’s event better? They will remember your help; they will support others and mentor the generation behind them. You can be proud of the impact you have made and the incredible legacy you will leave behind. Don’t miss this opportunity – they need you now!

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Scott Pansky is a co-founder of the agency and leads Allison+Partners’ Social Impact group. Scott has extensive experience providing communications and crisis counsel to nonprofit organizations and developing board + ambassador training programs. 

Unlock the Value of Your CRM Data

All organizations should take another look at their CRM database. No matter the sophistication of the marcom tech stack, the CRM system can yield a gold mine of avenues for marketers to pursue. Minimal contact information, even for key daily contacts? Figure out how to add name and phone number. Ask the sales team, search for the e-mail naming convention. If need be, call the main number! Extensive information about various influencers and decision-makers? Email them your most recent industry information. And if you don’t have something recent, create it! Build an infographic, create a survey and share results. Find video of an industry thought leader and share the link. And there is a lot of room in between.

Understand Your Customers

In addition to strengthening relationships, marketers can also seek data. Now is the time to become a LinkedIn expert. Is the LinkedIn insight tag loaded on your website? Add it and begin learning more about the visitors to your website, and a small re-marketing campaign will be a quick addition. From there, you can learn more about the content consumed by the industry you market to. That provides direction for the next piece of content you’ll produce.

An organization with extensive CRM data can use LinkedIn’s matched audience features for an ad campaign that will reach the exact people in the CRM database and others at the company. Then, the current environment presents a perfect opportunity for marketers to declare which other contacts at a current customer can influence upsell or retention. We often work with clients to define the buying group early in the sales cycle, but it is just as relevant for retention or upsell. Determine the title of end-users for your product, understand who may have originally created a vendor search with the assistance of procurement and investigate who within a client organization helps determine “value.” Small marketing campaigns to reach those individuals at an important client will help make them advocates for you – either in the face of a competitor, or for an add-on that will more fully use your product. 

Make a Plan for Growth

Now you have an expanded audience of influencers for whom you can adjust existing content or create something new. By this point, you have built an account-based marketing plan without ever making the declaration. You know the companies who are your current customers, thus similar companies are easier to determine. You know the content those customers consume. You know the titles at those companies who use your product. Now you can fill out your database with added information to strengthen relationships.

Of course, LinkedIn is just a first step, and many marketers already use its capabilities to the fullest. Microsoft, which owns LinkedIn, has slowly expanded opportunities to use LinkedIn profiles outside of LinkedIn itself. You may now be in a position to push further with data vendors who can help build a stronger and updated list, media vendors who can help you target the exact people you want to reach, trade publishers who can burnish your thought-leadership credentials, and other martech providers who can help push you up the learning curve. There’s no shortage of martech vendors.

But the best way to put them to work for you is to first understand your customers, the individual influencers and end-users within customer organizations, and what they need from your product or service. From there, whether you are equipped to go fast or you must go slowly, upgrades and upsells are the clear next steps. 

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Terry McDermott is a digital evangelist with expertise in turning objectives into strategic plans and developing, executing, and measuring demand generation programs. He leverages his background in direct response techniques, including CRM marketing, to develop insights that build lead gen and customer acquisition campaigns. He also creates account-based marketing programs for key prospects, selecting targets via predictive modeling and creating marketing automation campaigns to nurture and score leads. Additionally, McDermott advocates for investments in emerging digital products, technologies and channels, while building and managing teams to generate leads, boost sales and increase awareness.

At the time, Lovell was the world’s most traveled astronaut with three missions and 572 spaceflight hours under his belt. That’s a guy you want leading the charge. The damaged Odyssey craft had Aquarius as a backup, but Aquarius didn’t have a heat shield to survive re-entry to earth. Aquarius also wasn’t supposed to be turned on until the crew was close to the moon. The space was cramped, wet and cold and only designed to support two people on the moon’s surface for two days. Mission control in Houston improvised, and came back with new procedures that enabled three men to be in it for four days.

From a leadership perspective, Lovell did the one thing all great leaders do in times of crisis – He didn’t dwell on the coulda woulda shoulda. I’m sure he mourned it for a sour second and then moved on. He then improvised, using everything he and his crew had to work within those moments and moving one step at a time.

The crew had to balance the challenge of getting home with the challenge of preserving power on Aquarius. After they performed a crucial burn to point the spacecraft back toward Earth, they powered down every nonessential system in the spacecraft. Without a heat source, temperatures dropped to close to freezing. Mission controls teams helped the crew with daily activities and spacecraft manufacturers worked around the clock to support NASA and the astronauts. It took a few villages. The journey home was rough, to say the least. They safely splashed down on April 17. 

The mission name and astronaut patches came from Apollo, the sun god of Greek mythology, represented as the sun with three horses driving his chariot across the surface of the Moon. This symbolizes how the Apollo flights have lit knowledge to all mankind. The Latin phrase “Ex Luna, Scientia” means “From the Moon, Knowledge.”

The astronauts brought back space miles of knowledge, and the event resulted in NASA making some well-needed operational changes.

I think we can all relate to this story. These are uncomfortable times for people and for brands. We’re crammed into places we didn’t expect to be, and we face unknowns.

First, it’s important not to look behind you – that’s in outer space now. Next, remember where there’s uncertainty, find your clarity. Use this time to improvise — by definition that means spontaneously or without preparation. Make something from whatever is available. You might just find your brand is capable of something bigger than what you thought you planned for.

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Deborah McCormick is a Creative Director at Allison+Partners. She has more than 25 years of experience leading strategy and brand initiatives across healthcare, travel + hospitality, consumer, financial and automotive. She believes in meaningful content to drive conversions and spark brand love.

• Several carmakers, including Ford, Tesla and Toyota, quickly pivoted resources to address the immediate needs of the healthcare industry, from using resources to manufacture ventilators to large-scale 3D printers to deliver face shields. While these automakers embraced leadership responsibilities at a time of need, this quick pivot demonstrates the ability to reimagine how best to leverage engineering ingenuity to create new revenue.
• With auto shows postponed or canceled outright, carmakers must revisit plans to develop a wave of buzz for new vehicle launches. To challenge this, VW built a virtual version of its Geneva Auto Show booth (planned for early to mid-March 2020) to help spotlight its priority vehicles for the year. Look for a growing number of automakers to take a similar approach, with top-tier shows in the U.S. greatly impacted this year.
• With so many already impacted financially by this crisis, consumers will look for new vehicles that offer the most value. For automakers, it’s an opportunity to spotlight sedans (including hybrid sedans), largely overlooked, given the explosive growth of SUVs and light trucks over the past decade.

With so many dealerships only keeping service departments open and available at a time when showrooms have been closed, opportunities have opened for each to look at fresh thinking to deliver solutions for their customers’ mobility needs.  

• Several dealerships have created mobile service offerings with basic services, such as oil changes and planned maintenance, conducted at a vehicle owner’s home rather than the Not only does this create revenue opportunities at a time when many consumers are unable (or simply cannot) leave their homes, it allows for a greater number of customers to get service at any given time.
• Dealerships, which often leverage a fleet of courtesy vehicles for consumers who tap their service departments, have the opportunity to reimagine how these vehicles are used. For instance, it’s likely dealerships will step into the carsharing community - similar to approaches championed by Getaround, Zipcar and even traditional car rental brands - and allow access to these courtesy vehicles.
• And similar to VW creating a virtual auto show booth to help drive demand for new vehicles, dealerships will likely lean into digital content to create virtual vehicle walkarounds and test drives to help augment digital commerce.

One of the hallmarks of the automotive industry is continued innovation, such as technology leveraged to reduce crashes and save lives, advance zero-emission mobility and in-vehicle entertainment. Even in the face of an economic crisis, we should expect continued innovation to drive the auto industry forward.

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As the head of Allison+Partners’ automotive specialty group, Marcus Gamo helps a diversity of brands navigate a new mobility culture and communicate unique visions for mobility’s future and how transportation is consumed through smart communications programs. With more than a decade of automotive and mobility industry experience, he architects strategic campaigns that deliver impactful communication for OEMs across the U.S., a leading technology and 5G chipmaker that powers connected transportation and autonomous cars, and global energy companies that introduce L2 and L3 EV chargers. 

 

Be transparent about business challenges. During times of crisis, employees crave honest information about business performance and job security, and leaders who deliver this build trust and loyalty even when the news is bad. Solicit “Ask Me Anything” questions anonymously with an online survey tool like SurveyMonkey and have your CEO address them in an all-hands webinar. Given the ever-evolving nature of the global pandemic, biweekly sessions may be necessary.

Solicit feedback and act on it. It’s also essential to assess staff’s wellbeing and needs to tailor your internal communications and support systems accordingly. Conducting anonymous pulse surveys on a weekly basis will allow you to respond in real time as the crisis evolves. You also need to be explicit about how such input is being used. Neglecting this step is a trust buster and will make staff less likely to chime in and be forthright.

Offer perks that encourage teambuilding. Job satisfaction is enhanced when employees genuinely like each other, so it’s essential to offer perks that encourage them to have fun with each other and the top brass while they’re on the clock. Working remotely puts a damper on social events like running clubs and serving meals to the homeless, but there are many ways to continue the fun in video meetings: group workouts, icebreakers, book clubs, trivia, fitness challenges and home tours in the style of “MTV Cribs,” which offers all-access tours of celebrity homes.

An honest, two-way relationship between leadership and employees will not only foster a strong workplace culture but will also help you uncover great solutions to meet the challenges of COVID-19 and build an army of loyal followers to implement them.

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Partner Courtney Newman leads learning and employee engagement for more than 500 A+Pers in the U.S., Europe and Asia-Pacific. Her A+P career highlight is the agency being a perennial PRWeek Best Places to Work winner.

Students, parents, faculty, staff, alumni and institutional donors each have myriad questions that need to be carefully messaged and addressed, not least of which include:

• How and when will campuses reopen and make it actually safe to return?
• How will online vs. on-campus tuition and fee decisions be managed?
• How will out-of-state and international student admissions and enrollment be impacted if prospective students are unable to travel and take campus tours?
• How will virtual, online stewardship keep alumni and donors engaged and connected – and for how long?
• Are traditional methods of marketing outreach still effective?

Institutions that take decisive action to navigate these concerns creatively, empathetically and transparently will emerge stronger. They will build credibility and goodwill, especially when unpopular decisions become necessary. Schools that hesitate or underestimate the importance of their communications will face a long, uphill road to reputational and financial recovery.  

Here are four important communications initiatives school officials should focus on now to engage students, parents, faculty, staff, alumni and institutional donors to shore up their long-term brand reputations:

Double down on digital

With in-person events and activities no longer viable options, colleges and universities need to shift resources and maximize the full range of digital capabilities to stay connected to their audiences online. Effective use of virtual events, online campus experiences, emotionally engaging videos, email newsletters, search engine marketing, social media influencer engagement and online conversation mining will give university communities the ability to remain visible and relevant during this prolonged time of social distancing.

Keep employees engaged

Now that everyone is working remotely, it’s even more imperative for school officials to increase connections with faculty and staff who are on the front lines with students, parents, donors and other stakeholders. While broad, one-way, top-down updates are customary, schools that rely on these types of communications exclusively will miss out on opportunities for valuable community temperature checks. Instead, communicators need to embrace virtual townhalls, online Q&As, department-wide video conferences, real-time employee surveys and other forms of remote social engagement.

Narrative matters

During times of high anxiety, people want reassurance and empathy from their leaders. They accept that decisions are being made in real time with incomplete and ever-changing information. While stakeholders don’t expect perfection, they do feel entitled to explanations of how and why important decisions are made and what they mean for the future. And they expect sincere contrition and quick corrections when leaders make the wrong call. 

Now more than usual, it’s important to consider how difficult messages are delivered and how they support an overarching brand narrative. Do stakeholders have a reason to trust and believe? Are they inspired? Can they see themselves as valued contributors to how the story gets written – or are they merely pawns in a game over which they have no meaningful control?

Tell stories that inspire

University marketers and fundraisers already appreciate the power of emotional stories about how higher education transforms lives and how researchers make new discoveries. Now is the time to delve even deeper and mine for inspiring stories that showcase the ingenuity and resilience of students, faculty, alumni and staff. 

How did professors come up with innovative ways to engage their students online? Which staff members truly went above and beyond the call of duty? How did the school community rally together to support each other or the community at large? How have alumni stepped up to hire students, establish internships and give back in new and inventive ways? 

These types of stories yearn to be discovered and disseminated.

While higher education faces an uncertain future, communications decisions that institutions make now will have brand reputation implications that endure long after students return and campuses once again safely open their doors.

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Paul Breton is an executive vice president in the Corporate + Public Affairs practice. He counsels executives to communicate effectively and tell memorable stories that result in positive earned media coverage, stronger brand reputation, greater stakeholder engagement and more revenue. He has 20+ years of PR and marketing communications experience and specializes in executive thought leadership, brand storytelling, crisis and issues management, internal communications and employee engagement. His industry experience spans education, technology, financial and professional services, entertainment and healthcare.

Lydia Wilbanks brings more than three decades of consumer and corporate communications experience to Allison+Partners. She specializes in target market analysis, strategic planning and thought leadership. After owning her own award-winning agency, she now focuses on communication counsel and market development for Southeast based organizations.

While Allison had been pretty bullish about 2020, that was before the coronavirus and the impact it threatens to have on the economy. He is now guardedly optimistic after having also reflected back on agency history.

“The virus is a black swan — an event that no one could have predicted. We haven’t seen an impact on Q1, but as for Q2? We’ll have to wait and see,” he says.

Two years ago, the word “techlash” was born, marring reputations within Silicon Valley and beyond. Big Tech’s integrity was called into question as scrutiny over companies’ ethics, social responsibility and intent skyrocketed toward an all-time high. A wave of negative reactions to tech’s power and influence dominated headlines. And the likes of Amazon, Facebook and Google were pushed into the government spotlight with calls for regulation, data responsibility, privacy and so much more.

As we headed into 2020, America’s trust and patience had begun to disappear. The one-time tech darlings were well on their way to becoming Public Enemy No. 1. come the November election.

Then COVID-19 hit, changing everything we once knew and forcing us to adjust personally and professionally to a new norm. Technology – whether we consciously think about it – has made all our adjusted lives more palatable. We’ve connected with colleagues, teachers, friends and family on a variety of platforms like never before. We’ve relied on fixed and mobile networks to maintain business continuity, tested bandwidth boundaries and proved a work-from-home life, while not desirable for some, is actually feasible and efficient. And we’ve relied on delivery services, telehealth and social networks to provide creature comforts when we’re all on edge.

We cannot deny technology has become our connective tissue. But great power begs for great responsibility. COVID-19 hasn’t changed that.

Apple and Google took an admirable first step with their collaboration. And, yes, it’s initially helping big tech emerge from the shadows of techlash. However, we must see how the partnership plays out. Promising “privacy, transparency and consent are of utmost importance” was appreciated as both companies look to stop the spread of coronavirus. But maintaining that public, socially responsible commitment well-beyond this critical time is where the rubber will meet the road.

After all, this pandemic has potentially permanently changed the way we live. As a result, we now have even higher expectations of technology, its reliability and security, and its impact at a global scale.

COVID-19 hasn’t cured the fundamentals of why techlash emerged in the first place. Techlash was never just about a company being “bad” or “capitalistic.” Instead, it was centered on the actual business decisions tech companies made – decisions that called into question and sometimes egregiously compromised our privacy and security. Even after this pandemic, consumers, governments and businesses will still demand transparency and consent, while debates around greater, more serious regulation will continue.

But what COVID-19 has done – and will continue to do – is trigger tech to be accountable. Thus far, tech companies of all sizes have responded. The glimmers of hope are there. Security measures have tightened. “Tech for good” partnerships have emerged. And some techlash-ed reputations have started to mend.

So maybe, just maybe, the tech world gained a little more perspective – a game-changing perspective that will help define how every company needs to operate to regain brand trust today and well into tomorrow.

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Karyn Barr is Head of B2B Technology at Allison+Partners and primarily counseling clients inside and outside of Silicon Valley on global growth strategies, brand positioning and C-Suite thought leadership programs. A long-time agency veteran, she had led award-winning work across numerous industries, including artificial intelligence, data analytics, additive manufacturing, cybersecurity and more. Karyn resides in the Bay Area where she and her family are rehabbing their 110-year-old home.

 

As the landscape changes rapidly, it will be key for brands to scale up their listening efforts.  Not just to better tailor their marketing messages, but to identify new customer needs that can foster rapid innovation. We help our clients in this key area, combining AI and human analytics that extract signal from millions of digital conversations, allowing them to understand how hearts and minds react to an uncertain world.

Rapidly turning insights into solutions is the next step. Peloton quickly created all-new workouts for families. Craft breweries rapidly stood-up digital storefronts and pivoted taproom-focused business models to delivery and pickup. Alamo Drafthouse now offers ticketed screenings of cult classics on Vimeo. Marketers will have to seize strategic opportunities with the digital infrastructure they already have or use new resources they can quickly add.

Brands will also need to assess if they have credibility to deliver helpful new offerings. For example, Netflix doesn’t have much history in the respiratory mask business. But what if it partnered with Hasbro to deliver virtual board games within the Watch Party environment? Marketing leaders must step back and reassess their product roadmaps to evaluate whether 10-degree shifts, digital extensions or new partnerships can create an unexpected innovation to benefit both society and the business.

A few key questions can prove helpful:

• Will a new product meet socially-oriented definitions of value in a COVID-19 world?
• Is the supply chain stable – will consumers have sustainable access?
• Can you, suppliers and partners protect workers’ health and safety?
• Can the product be launched authentically, with care and goodwill?

In the midst of a global crisis, it’s easy to overreact and put everything on hold. Yet studies of prior crises and downturns have found the companies that double down on innovation significantly outperform those that make drastic cutbacks. Leaders must assess their portfolios and make immediate pivots. They must ramp up listening to deeply understand changing consumer needs and identify new ways to socially innovate. It’s more important than ever that brands make bold, socially conscious moves to help build a better, stronger and more resilient world.  

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Paul Sears is Executive Vice President, Integrated Marketing.  With nearly 20 years in advertising, social media, content and brand strategy, Paul spends most of his time helping clients sharpen their strategic focus – at the brand level or for individual products and campaigns.    

Allison+Partners’ measurement and analytics team shared the insight that “with physical distancing recommendations in place, there’s a growing ask from consumers for creative ways to entertain family members at home.” Likewise, employees expect their employers to maintain company culture and engage them in a WFH environment. An online community can be an essential tool to connect with both audiences.  

If your business is new to an online community, these best practices will help you create a successful space for your business’ employees, clients or customers to connect. 

Consider your audience needs

A community is not only an effective way to push out communications, but it can provide needed support and guidance for team members or customers. Community managers and administrators are responsible for maintaining that safe space while giving individuals the opportunity to maneuver together through these unique times.

Orangetheory Fitness launched #OrangetheoryAtHome to bring its members “a new workout everyday to keep you strong.” In addition to participating in the workouts, members send in their at-home bloopers and equipment work-arounds to maintain the studio culture at home. Orangetheory features member photos to motivate the community to push toward their afterburn – a signature to the Orangetheory Fitness brand.

The Professional Beauty Association (PBA), the nation’s largest organization of salon professionals, stepped up to support its industry by offering a complimentary preferred membership for licensed professionals and non-licensed salon employees. This community gives access to like-minded industry professionals to lean on one another for support, access to its insurance marketplace and a way to quickly receive industry-specific news and updates. This is especially important as many freelancers, contractors and beauty professionals experience financial hardships during this crisis.

Allison+Partners launched an COVID-19 Resources and Updates microsite and internal community to keep employees informed of company-wide announcements and resources related to this evolving situation. An agency priority remains to ensure employees, clients and communities are safe and healthy. We also launched support forums to encourage sharing work-from-home tips and tricks, photos, client best practices and case studies. Employees use the forums to share photos of pets, creative work from home setups and their new school-aged co-workers. It’s become a needed connection as we all navigate uncertainty and prepare to adjust to a new normal. 

Put collaboration first

For employees, a community can help keep projects organized and moving forward, especially in a virtual environment. Teams can brainstorm best practices and work together to pivot marketing strategies and manage a crisis in real time.  

Try the below tips to manage an effective virtual collaboration group:

• Create topic communities and resource sharing groups for specific workstreams, deliverables and brands. This will help everyone manage their workloads and stay engaged. 
• Reward participation through gamification, employee spotlights and content features. 
• Provide ownership. Give employees responsibility as moderators. By doing so, message threads will be well-organized and aligned with the community guidelines.
• Launch user-generated newsletters. Incorporate daily or weekly emails summarizing leadership announcements, news updates, relevant discussion threads and link directly back to the community to drive participation. Learn more about the importance of internal communications during a crisis here. 

Run virtual gatherings

While companies and organizations have cancelled many in-person events, they have created ways to bring their gatherings online. Virtual gatherings are new for many, and an online community can help make the transition easier. 

Brand Innovators, an exclusive community of brand marketers from the world's top brands, is known for gathering regularly for thought leadership conferences and social events. As the world has pivoted to the virtual sphere, it had no choice but to pivot as well. To remain a safe haven and resource for the marketing, adtech and media industries amid the chaos, Brand Innovators launched a virtual livecast series that brings online its community the greatest portions of its physical events, such as compelling keynotes, panel discussions and fireside chats with industry leaders.

Netflix extended its party feature, so friends and families can watch the same content in real time while social distancing. Not only does it give viewers a virtual experience of being part of something and connecting with others simultaneously, it also provides the ability to discuss in real time. 

We all must continue to adapt to a new normal, which involves creating innovative methods of connecting online. By learning from this pandemic’s threat, we can build lasting opportunities for customers, colleagues and businesses alike to inspire and innovate together online. 

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Stephanie Cinque is a Content Marketing Manager at Allison+Partners and specializes in online community management and building successful engagement strategies for clients. With a passion for social media management, influencer marketing, and the beauty industry, Stephanie works on several integrated projects for the agency. Born and raised in New York, Stephanie currently resides in sunny Arizona. 

While there are plenty of opportunities right now for wine and spirits brands, packaged foods, beauty products, home décor and fitness programs, other companies are not as lucky. Travel brands and goods, clothing meant to be worn outside the home, restaurants, hotels, anything that gets you off your feet and outside your home – they all struggle. Still, other brands find themselves in the middle. For example, food and alcohol delivery services are at a peak and business booms. Yet, they have no marketing budget to put toward influencer programming because consumer demand is too high and the need to have influencers promote no longer exists.

As a blogger who also specializes in influencer relations at Allison+Partners, the influencer landscape seems in flux. Based on conversations I’ve had with fellow influencers, some said their partnerships are quiet, although a handful of brands still reach out to do exchange partnerships instead of paid partnerships. Others said partnerships have been put on hold until further notice. I’ve had a handful of my partnerships put on hold until later months, with the goal to resume as normal once things improve. On a brighter note, I’ve also had a few partnerships that focus on the “at-home” angle, which shows brands still believe in the influencer industry even during this stressful time.

That said, even in this weird flux, the pandemic won’t drastically change things for all influencers. For example, home products brands will continue influencer marketing and might even put more budget behind their programs as marketing around COVID-19 quickly becomes a saturated space. But once the pandemic is over, where will influencer marketing stand? Will budgets be the same? Will influencers still be able to effectively influence? Where will marketing needs turn?

Once the nation sheltered in place, I hesitated to post content – both content surrounding my daily life and paid content. I polled my audience to see if anyone disagreed with posting branded content, and about 85% of the people who took the poll said they don’t mind #sponsored content. Of course, I wanted to be mindful of everything going on. But it was nice to receive reassuring messages that noted how Instagram is an outlet that gets people away from the negativity going on in the world and provides happy and positive entertainment.

I have lost count of the number of times a kind follower has told me this is “the content we need right now!” So for me, my goal is to bring positive and humorous content to my channel. Because if I feel like I need that, I am certain others do too.

As a micro influencer, I believe business for micro influencers will stay the same and potentially be more fruitful – brands with a decent budget will want to reach a variety of people across the nation and partner with more influencers, as opposed to one macro influencer. It will vary based on program goals, but micro influencers – those who people feel like they can relate to more on a personal level – will have ample amounts of opportunities in the coming months. Brands will have a chance to build up their content channels too by using unique pieces of content from their influencer partners.

I sense brands are quiet right now because they are planning their comebacks once things improve and normality returns. For brands that move forward business as usual during the pandemic, they try their best to partner with influencers that make the most sense for them while respecting our new norm.

I have taken this time to reevaluate my brand goals and plan for the year ahead. What do I want to accomplish and what do my followers want to see the most? People still want to relate to something real. So, I will continue to walk through this new norm with a mindset of being relatable and real.

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Lexi Holden is a senior account executive at Allison+Partners and the founder of Lex and the City, a blog focusing on city life and style in Chicago and beyond, with a love for fashion, fitness, beauty and travel. Lexi has partnered with brands such as Swarovski, Madewell, Park City Tourism Board and Lyft, among others.

 

 

Not quite as well understood, however, is something we all face today: how to manage a business during a crisis that affects everyone around the world. The unearned existential threat is just as real as with a scandal or tragedy: the difference is resolution lies as far outside your power as the cause. As Nassim Nicholas Taleb pointed out in his farsighted treatise “The Black Swan,” it is just such events that pose the greatest incipient danger.

Fortunately, while we are unused to facing the consequences of pandemics, the regular cadence of systemic disruptions over the past century have taught us much about keeping the enterprise afloat in the face of a perfect storm. Our study of systemic disruptions and the patterns of business response to them provides a useful framework for understanding the crisis at hand.

In dealing with the disruptions caused by COVID-19, businesses must work through six phases, which we have termed Shock, Orientation, Command, Recovery, Bump and Equilibrium (or “The New Normal.”) Understanding each of those phases, and how and under what circumstances businesses move between and address each, offers us the beginnings of a charted course through and out of them.

SHOCK

Shock describes the phase when the disruption has happened or is in progress. It is characterized by disorientation, a constant lack of sufficient information and an escalating stream of events that threaten to send a business careening out of control. Panic is barely held at bay. Companies either act for the sake of action or are caught in paralysis, unable to respond.

ORIENTATION

This is the first step toward a coherent response – the process of understanding the full potential breadth of the disruption and its potential consequences to the business. During this phase, initial responses get considered and discarded, and they eventually lead to the first concrete steps, often tentative, to begin addressing the disruption.

COMMAND

The process of taking charge of the business in the face of the crisis is Command. The situation still evolves, but company responses become quicker and more assured. And gradually, the company is able to move beyond playing catch-up and start thinking ahead, even as the crisis continues to pinch the company, its people and its customers. For the COVID-19 crisis, this phase will last until the numbers of daily infections have begun to taper off, and then for an additional 28 days after the last significant outbreak. Unlike Shock and Orientation, the business no longer controls the timing of the phase: it can only manage through it and begin laying the groundwork for the next three phases.

RECOVERY

Recovery is the period during which the actual emergency has passed, but either the company, its customers, its supply chain or all of the above have not yet returned to normal operations. This is when a company will be able to assess the damage or in some cases the positive impact to its operating system and begin to adjust to what is likely the new equilibrium for the business. In some cases, this will mean business will remain diminished for some time, necessitating investments in order to enable or speed the process. Businesses that grew during the crisis will now likely return to normal, and adjustments will need to be made.  For both cases,  the process will be organic and will show quick progress.

BUMP

At the completion of the recovery, many businesses that experienced significant disruption in demand during the crisis will face its opposite: a sudden and short-term surge in business that represents pent-up demand for its goods or services. While ostensibly a “good problem,” this is an extraordinarily challenging phase. Keeping customers happy while walking the line between meeting the short-term surge and not over-investing in people, plant and equipment requires almost constant adjustment and superior communications with customers, suppliers, the media and employees - sometimes hourly. Indeed, the Bump is a mini-crisis, a sort of aftershock that will again tax the business.

EQUILIBRIUM

Equilibrium describes what many refer to as “the new normal,” a tempo of business sustainable over an extended period of time. For some companies, this will be more business and a larger market. Others will find the shock of the crisis leaves them with a smaller market. This period will require the largest adjustment of all – a recognition that while the crisis is over, the business landscape has been indelibly altered and the company will have to go through jarring adjustments to accommodate that change.

Each of the phases above is its own business continuity challenge, each demanding its own response. Start understanding each of those processes now – if you wait until each phase is underway, you are already behind. The optimal time to begin the effort of planning your way through these stages is during the Command phase, during which the nature of the Recovery, the magnitude of the Bump and the outlines of the Equilibrium will become clear. The sooner you are prepared for each of these, the more likely your business will survive it.

FIRST STEPS

Start by ensuring that your organization is operating as a high-performing team with all the right players on board, including outside advisors. Make sure everyone on that team understands these phases and their inherent dangers and opportunities and that they share your vision of how to emerge stronger than before the coronavirus unleashed itself on our world. Once you have done that start to ask these questions:

• Are you using data, analytics, and social listening to understand how your stakeholders are thinking and feeling, and how that is evolving daily?
• Could you be working more closely with those dealing directly with customers and key stakeholders to understand what they are hearing and what they think?
• What innovation needs to take place to ensure your organization is prepared to prosper in the New Normal?

Finally, remember your response may begin with, but cannot be limited to, the matter of your company’s survival and future prosperity, or even monetary donations. Organizations and their leaders will be remembered for how they responded to this crisis and how used their full resources to help resolve it. At some point in the future reporters, employees, new hires, prospects, and customers will all ask, at least implicitly, “what did you do to help?”

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David Wolf is the managing director of Allison Advisory at Allison+Partners. He brings three decades of experience to his role counseling clients on managing the unique operational, communications and marketing challenges that arise when companies undertake change or address significant challenges in their operating environment.

Tom Smith is a strategic, highly skilled corporate communications professional with a proven 24-plus-year track record of leading and implementing corporate campaign programs. He has led numerous multi-million-dollar global accounts and as president of Allison+Partners' North American corporate practice, he brings deep capability in numerous industries, including financial services, hospitality, professional services, technology, education, healthcare and industrial supply. His specialties include integrated communications, corporate brand positioning, thought leadership, executive visibility, B2B marketing, influencer management, media relations and investor relations.

 

We’ve all held way more video conferences in the past three weeks than we ever thought possible. We’ve gotten accustomed to online birthday celebrations, virtual office happy hours and walking our parents and cousins through the process of setting up cameras and mics (with varying degrees of success). But Passover and Easter online?

In a world that desperately craves that which it can’t have – personal touch, reassurance and clarity – we hold on to all the traditions we can, albeit in new ways. Community, family and faith are more important than ever before. And social distancing does not mean spiritual distancing.

Watching the adaptability and creativity of families holding true to tradition and faith has deeply inspired me. Families across the country that normally spend the High Holy Days together held their Seders online. A friend shared how her extended family of 40 that would normally gather in her home instead united by Zoom. And there were other technology assists. Because the Haggadah reading order is often divided among those in attendance, Seder.live was created especially for this year’s virtual holiday.

My priest and parish were also in on the innovation. Ever heard of a drive-by confession? Imagine my surprise as I drove up to the church, followed the orange cones and confessed from the comfort of my car, while my priest stood a safe distance away. It beats a small, enclosed booth any day.

Easter Sunday Mass will be livestreamed. I’ll watch it from my living room on our biggest TV, dressed up of course. I can only imagine EWTN has seen the highest viewership in its history.

I’ll miss the frilly Easter dresses of our youngest parishioners, the bonnets and barely contained energy (fueled by too many chocolate Easter bunnies). But I fully expect families will continue to adapt, that new traditions will form. Maybe virtual egg hunts will become a thing.

Either way, I’ll scour my social channels and Nextdoor app to share in the Easter fun. And I’ll be buoyed by the fact that in the face of adversity, we adapt. We stay true to our traditions. We get assists from technology. And ultimately, we persevere.

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Cathy Planchard is global president of All Told, overseeing the company’s content, digital, creative, research and measurement teams. She is an avid traveler, Saints fan and spicy Cajun cook.