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MAY 21, 2018 //     

Where are we headed in U.S. healthcare? Implications from WHCC

By: Brian Feldman


As the 15TH Annual World Health Care Congress (WHCC) in May wrapped up in Washington, the question remains: where are we headed in healthcare? Some of the topics highlighted below serve as a guide to where we may be going, offering insights on how brands and marketers should adapt their communications.

Telemedicine growth and concerns

While some continue to herald telemedicine as a solution to access and cost concerns, rural communities still need the technology to make more access possible. It’s clear the use of telemedicine will grow and payers will become more comfortable reimbursing for these services. Like everything in American healthcare, telemedicine has the potential to be fragmented and implemented inefficiently. For healthcare organizations and marketers, it’s important to recognize the challenges that still exist with telemedicine and be ready to answer patient cynicism.   

Shift toward value

The market economy in healthcare is having an impact despite the Washington standoff. The sources of payment are voting with their feet and regardless of what system, public or private, some of the same forces effecting travel, consumer products and technology are saying “prove that what you are doing adds value and we will pay.” For organizations and communicators, it has never been more important to show value through outcomes, behavioral change, etc.

Criticism and “sabotage” of ACA

While President Barack Obama’s signature legislation retains its newfound post-repeal-effort popularity and Republicans have largely given up on getting rid of it, changes to the tax code and the desire by some to undermine it, put the system on unsteady ground. Consumers will gravitate toward options that give them value and likely ignore the partisan background noise. Marketers should take note that consumers will align with brands and organizations that have moved past the politics.

We continue to be a divided country on healthcare, but less on ideology and more about what we want versus what we can afford. As we head toward November, it’s obvious Americans are open to anybody, government or private sector, who can offer options to improve healthcare and lower costs. While we continue to explore uncharted territory, marketers should steer their brands with sincere, nonpartisan and outcome-centric messages.

Brian Feldman is a partner at Allison+Partners, who is a lead of the agency’s healthcare practice and general manager of the Atlanta office.

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